FAQ
Booking, services included, Chèque-Vacances holiday vouchers – explore our FAQ to find answers to questions about your stay.
How do I book a stay at one of the aparthotels?
You can book online on our website:
On the home page or the aparthotel pages, complete the form, choosing your aparthotel, your arrival and departure dates and the number of people who will be staying.
Or contact one of our aparthotels directly:
Go to the page for the hotel concerned and find the phone number or email address to contact our team directly or use our contact form
Until when can I cancel without having to pay a cancellation fee?
You can cancel a booking* up to 2 pm on the day of arrival with no fee (as long as the booking was not marked as non-cancellable).
What means of payment are accepted?
We take Visa, Mastercard and American Express cards, but also Chèque-Vacances holiday vouchers under our partnership with ANCV, and gift vouchers.
How are the rooms fitted out?
All our rooms, studios and apartments are equipped with a bed, an en-suite bathroom, a kitchen area with a dining area and a desk with a Wi-Fi connection.
Are pets welcome in the aparthotels?
Small pets are welcome at Zenitude (for an additional charge) #petfriendly.
How will I be able to access my room if I arrive outside reception opening hours?
Outside reception opening hours and after you have informed reception that you will be arriving late, on the day you are due to arrive our team will send you the arrival procedure by text message or email, with the access codes for the hotel and the safe where you will find an envelope with your name on it and a key inside for your apartment.
Are sheets and towels provided?
With Zenitude, you can travel with complete peace of mind! Your room will be ready when you arrive, with the beds already made, so there is no need to bring your own sheets! Don’t burden yourself with towels: there will be a bathroom linen kit waiting for you (one bath towel and one hand towel per person plus one bath mat for the apartment). An extra bathroom linen kit is available on request (for an additional charge).
How often is the cleaning done in the aparthotels?
If you are staying more than two nights: Your apartment is express cleaned once (without changing the sheets and towels)
If you are staying more than 7 nights: You get a weekly clean (with a change of sheets and towels)
I left something behind at the aparthotel. How do I get it back?
Contact our team by email or by phone as quickly as you can!
I'd like to know more about Zenitude's student accommodation
Go to the Students section of our website!
Will I have to pay a security deposit?
You will be asked to pay a security deposit of at least €250 per stay on arrival, but it will be refunded when you leave.
Another question?
Use our contact form.